Twitter Support grabs incoming tweets to your account and organizes them based their status, such as ‘Active’, ‘On Hold’, ‘Spam’ and ‘Closed.’ This app is primary for those who run a Twitter support account for their business and offers a simple method of management, so that it ensures everyone gets a speedy response. When you reply to a customer’s tweet it automatically marks it as been dealt with, so you won’t have to sift through masses of tweets to make sure you’ve replied to them all.
Twitter Support Tickets Features:
Secure, password protected single user log in
Active tweets are refreshed every 60 seconds in the background and are added to the list, so need to to manually refresh.
Counters displaying how many tweets are in each category
Settings control. Ability to edit admin username and password, Twitter username and password without editing configuration files.
Settings control to choose to ignore ReTweets (ie: RT @twittername)
Ability to post a custom status to Twitter (without it being a reply to a customer)
Automatic link generation – Displays click-able links in each tweet.
Logout feature and many other futures.